Roles & Responsibilities

Enabling Virtual Assistants is supported through the organization, which provides strategy, implementation and content support. Furthermore, a good mix of input and expertise is a key part of the process:

Project Owner:

• ensures adequate resources are available
• validates requirements
• secures budget
• approves project
• application owner (if desired)

User-Test Group(s):

• User testing is a crucial success factor in an iterative approach. Representative user groups will continually test the bot content until the desired quality is achieved.
• The project lead will help identify suitable test groups. Any additional support and suggestions from within the project environment on suitable test candidates are welcome.

Content Owner:

• defines the content scope of the project
• provides necessary knowledge and content
• supports with bot testing and approves content
• remains content-owner once chatbot is running (if desired)