Building a Virtual Assistant

It all starts with your valuable ideas.


Creating a Virtual Assistant follows the “think big, start small” mindset supported by a business case. An agile approach supports the building up process — through an agile product development workshop a concrete vision of the Virtual Assistant, including relevant use cases and personas, is defined.


A first prototype / Proof of Value is quickly produced based on a subset of the Virtual Assistant’s vision.


building a virtual assistant


Along with the technical development activities, such as integrating backend systems of user’s preferred channels, the training of the Virtual Assistant is conducted incrementally with a strong focus on a user-centric mindset.


Building up a Virtual Assistant is a collaboration journey involving knowledge experts and technical teams jointly conducting feeding, testing and adjusting activities.