To ensure user satisfaction, it’s essential to preemptively identify issues and respond immediately to any issues that are reported.


Stability and performance monitoring

Make sure you're able to monitor any external components of the app such as multimedia or connections to other computer systems.


You should also establish a clear procedure for users to submit crash and bug reports, making sure that any data collected complies with the data privacy and security best practices.


User feedback

Monitor the app stores for user feedback which may include common problems that are not reported directly. Additionally, as users may use the comments function to report side effects, you must monitor and report these messages to the relevant Pharmacovigilance officer.