Building a Virtual Assistant

It all starts with your valuable ideas.

Creating a Virtual Assistant follows the “think big, start small” mindset supported by a business case. An agile approach supports the building up process — through an agile product development workshop a concrete vision of the Virtual Assistant, including relevant use cases and personas, is defined.

A first prototype / Proof of Value is quickly produced based on a subset of the Virtual Assistant’s vision.

Along with the technical development activities, such as integrating backend systems of user’s preferred channels, the training of the Virtual Assistant is conducted incrementally with a strong focus on a user-centric mindset.

Building up a Virtual Assistant is a collaboration journey involving knowledge experts and technical teams jointly conducting feeding, testing and adjusting activities.